Terms of service
TERMS OF TRADE
Payment
We require a 20% minimum deposit upon receipt of all custom orders and the balance prior to shipping or collection. Deposits are non-refundable.
Payment Options
All prices are in New Zealand dollars (NZD) and are subject to change without notice.
Payment can be made through our website or via online banking (please contact us for all online banking payments)
Product Descriptions
We aim to ensure that our products are described as accurately as possible on our website and social media channels however there may be variations in colour between digital photos and actual stock as everything is hand painted in small batches making every piece unique.
All product dimensions are approximate there may be some slight variation in measurement.
We endeavour to ensure that the price and description of goods are accurate; if there is an error on our site or technical error, we reserve the right to refuse or cancel an order.
Returns & Exchanges
If your item(s) has not been packed and dispatched we are happy to amend your order, otherwise please chose carefully as we do not refund for a change of mind.
We are sure that you will love your purchase from us.
If you do change your mind we will exchange it for store credit of equal value to the item(s).
It must be returned back to us in original condition with all packaging intact, within 10 days of purchase.
Return of undamaged goods for exchange is entirely at your cost and risk.
We can not exchange the following.
Sale items not in original condition or packaging items returned to store 10 days after original purchase.
Refund policies
If the order has been delivered and you are not satisfied, we will refund the product if you have notified us within 7 days.
The refund will be given once the item(s) have been returned to our workshop, less the shipping fees.
The refund is conditional on the item(s) being returned in the pristine condition they were shipped.
Please note you will not be refunded the shipping fees associated with the delivery or return of the item(s).
Delivery
Delivery within New Zealand addresses only tracked through NZPost (under 25kg) or Mainfreight (over 25kg) for large statues.
We cannot deliver to P.O Boxes.
Your item will be sent 3-5 working days after payment has cleared(subject to stock availability), we will contact you with a tracking number once the item has been sent.
If you do not receive your tracking number please contact us. ornamentseastcoast@gmail.com or via our facebook page messenger @eastcoast ornaments.
Shipping Guarantees.
If your delivery has been damaged in transit, you must notify the freight (NZPost) company and lodge a claim.
Please notify us immediately and send through photos of the damaged item(s)
We will work with you through the NZPost claims process and a replacement item(s) will be issued upon acceptance of liability of the claim by NZPost .
If in any case NZPost does not accept the liability of the claim and finds us at fault we will send a replacement of the damaged item(s) however the shipping cost associated with the replacement will remain you’re responsibility.
Damaged goods must be reported within 48 hours of delivery.
Damaged goods must remain with the original packaging and be made available for collection by NZPost as per there policy.
Shipping through Mainfreight LTD is at owners risk we do our best to package the item(s) safely but please keep in mind that we take no responsibility for any losses or damage sustained to the item(s) during delivery.
Freight charges will not be refunded or item(s) replaced in the event of damage or loss. We will take photos of your packaged product prior to delivery to the freight company these will be made available at you’re request.
We have had a 100% no damage rate through Mainfreight to date.
If your order has been packed incorrectly and is not what you paid for, we will put it right for you. Packing errors must be reported within 48 hours of delivery.