Shipping policy

Delivery

Delivery within New Zealand addresses only tracked through NZPost (under 25kg) or Mainfreight (over 25kg) for large statues.

We cannot deliver to P.O Boxes.

Your item will be sent 3-5 working days after payment has cleared(subject to stock availability), we will contact you with a tracking number once the item has been sent.

If you do not receive your tracking number please contact us. ornamentseastcoast@gmail.com or via our facebook page messenger @eastcoast ornaments.

Shipping Guarantees.

If your delivery has been damaged in transit, you must notify the freight (NZPost) company and lodge a claim.

Please also notify us immediately and send through photos of the damaged item(s)

We will work with you through the NZPost claims process and a replacement item(s) will be issued upon acceptance of liability of the claim by NZPost .

If in any case NZPost does not accept the liability of the claim and finds us at fault we will send a replacement of the damaged item(s) however the shipping cost associated with the replacement will remain you’re responsibility.

Damaged goods must be reported within 48 hours of delivery.

Damaged goods must remain with the original packaging and be made available for collection by NZPost as per there policy.

Shipping through Mainfreight LTD is at owners risk we do our best to package the item(s) safely but please keep in mind that we take no responsibility for any losses or damage sustained to the item(s) during delivery.

 Freight charges will not be refunded or item(s) replaced in the event of damage or loss. We will take photos of your packaged product prior to delivery to the freight company these will be made available at you’re request.

We have had a 100% no damage rate through Mainfreight to date.

If your order has been packed incorrectly and is not what you paid for, we will put it right for you. Packing errors must be reported within 48 hours of delivery.